Returns & Exchanges
At House of Orange, we want you to love your home decor, which is why we offer a 30-day return window for most items in their original condition. Please note that custom furniture and final sale items are not eligible for return unless a manufacturing defect is present.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
- 2.Prepare Your Package
Carefully pack the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
- 3.Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
- 4.Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.